Delivery & Returns


Service Promise:

Positive staff 

Creative products

WOW service! 


New Customer Care Executive 

To ensure Office Chums reaches the highest of standards there will also be a new customer care department for our product quires: 

Handling Queries 

Attending to Complaints 

Updates about the Order status 

Wish list management 

Forwarding the feedbacks to concerned departments 



Where do you deliver and what does it cost? 

We Deliver Worldwide WITH Insured & Trackable FOR ALL DELIVERY METHODS**

UK & Ireland: £3.50 (FREE for orders over £50.00)
Europe: £7.99
Rest of the World: £9.99



How long will it take for delivery? 

In many cases we will be able to deliver from stock, so 7- 14 working days. However, delivery times may also exceed these times should stocks be low or if we are shipping internationally

For Express Delivery options these will take 2-5 days depending on the Royal Mail Service. 

Any Delays for Postage should be taken up With Royal Mail once items are shipped. Office Chums is not held responsible for a delay in goods shipments. For up to date news on royal mail services please click here.


Can i check the progress of my order?

To track orders please email sales@officechums.com where our transport team will then contact you and update you on the status of the goods and email you the tracking number for your parcel.


What days do we not deliver?

We do not deliver on National bank holidays for your country and not on the below dates:

1st to 4th January

Easter Sunday and Easter Monday

December 25th and 26th


Returns during the cooling off period

All products sold by Office Chums ltd must be returned in the same condition in which they were delivered to you.

Before shipping your return, we invite you to email sales@officechums.com to obtain your Return Number (Your original order number) This will enable us to speed up the refund process.

Damaged Items 

All damaged item will need to be notified within 48 hours of delivery with photo evidence sent to sales@officechums.com.

Delivery Charges

In the unusual circumstance you want to send back goods to us, we do not refund charges for delivery of items sent back to us. Damaged and Faulty item replacements will be sent out for FREE once the original damaged article is returned. We do not offer refund on delivery charges for items chosen not to be replaced and simply refunded will not have postage fee reimbursed.

Returns Form

Please fill in the attached form and send this back with the goods once a Refund Number is given: Click Here to download Returns Form



NON Refundable Items/ Refund FEE's

Office Chums does not offer refunds on:

Special offer deals and Bulk order purchases if items have no faults 

Delayed Delivery items (we offer exchange only)

Sale items are Sold as seen 

Office Chums will allocate a 5% fee for any items which are refunded with no damage or fault or FULL value if a exchange is taken



 Refund Times

After Office chums.com has received your return and verified that all of the Conditions have been met, you will receive an e-mail confirming that your return has been accepted.

Refund times depend on the payment method used when purchasing:

Credit/debit card: refund times will depend on the card company's policies. We assure you that the currency date for the credit will coincide with the date of the original payment, therefore you will not be charged any interest fees.

PayPal: refunds will be credited to your PayPal account and will be visible immediately. The actual reimbursement to the credit card associated with your PayPal account depends on the company that issued the card.

** Large International packages are subject to additional fee