Privacy Policy

What we will do with your information

What you share with Office Chums stays with Office Chums 
We hate spam just as much as you do. So we promise never to sell your information to any unconnected third parties. 

On occasion, we do need to hire other companies to help us provide some services. In some of these cases we may need to share information that these companies need, in order to provide services to us and ultimately to you. For example, a delivery service will need to know your name and address in order to deliver your goods to you. Other services provided by different companies may include providing marketing assistance, processing credit/debit card payments and providing customer services. We'll limit the information we give them, and they will only have access to your information for the purposes of performing such functions. They are strictly monitored by Office Chums in order to make certain our customers' privacy is always protected.

In proceeding with your online order, you agree that both your details and those of the delivery name and address (if different) will be checked using third parties such as credit agencies.

It is your responsibility to obtain permission from the delivery person and inform them that such checks may be carried out in their name prior to placing your order.

N.B the transfer of financial data is always via a secure network

At times, some information may be transferred to Office Chums divisions in other countries but we always maintain administrative, technical and physical safeguards to protect against unauthorised disclosure, use, alteration and destruction of the information in our possession. 

In assessing an application for credit, to prevent fraud, to check your identity and to prevent money laundering, Office Chums may search the files of credit reference agencies who will record any credit searches under your name. We may also disclose details of how you conduct your account to such agencies. The information will be used by other credit grantors for making credit decisions about you and the people with whom you are financially associated, for fraud prevention, money laundering prevention and occasionally for tracing debtors. Information used for these purposes will include publicly available information such as electoral roll, county court judgments, bankruptcy orders or repossessions.
We may disclose your personal information in order to comply with a legal or regulatory obligation, such as a request by the police. We may also transfer your data in the event that our business (or part of it) is sold, and the purchaser needs the data to carry on providing services.


We may contact you for marketing purposes, which may include messages via email. We will only do so if you provide us with your email address and agree that we may communicate with you in this way.

We'll make sure that we only send you messages that we think will be of interest to you - for instance the dates of our in-store and online sales, details of special offers or information about new products and services. You can decide to opt-out of these types of marketing messages at any time by changing the settings in your Profile, or by following the unsubscribe link at the bottom of an email.

Storing your information and keeping it up to date:

Out of sight, but never out of reach

When you share your personal information with Office Chums, you will always have access to this information. Where you store a "Profile" on the site, you can amend the details stored in your account yourself. Alternatively, you can update, change or remove any information at any time by calling, writing or emailing us using one of the options provided below.

If you want to find out what information Office Chums holds about you, please write to our Data Protection Officer at the postal address given below. We may charge you a small fee for providing this information.

Keeping it safe

We are committed to providing appropriate security controls to protect your personal information against foreseeable hazards. Making sure that your information is secure is very important to Office Chums.

Change of address? Change of heart? Let us know

If you would like us to update your contact information, remove your name from our mailing list, or if you have any questions about Office Chums privacy policies or your personal information, please don't hesitate to contact us.

Office Chums Ltd

The Perfume Factory  

140 Wales Farm Road

Acton, London

W3 6UG

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